BC Bus Pass Program

You can get a bus pass through the BC Bus Pass Program if you’re:

• A low-income senior
• Receiving disability assistance

On this page:

• Using your pass
• Representing others
• Contact us

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This pass can be used throughout the province in communities served by:

• BC Transit
• TransLink

HandyDart is not included in this program.

Only you can use your pass. Do not:

• Lend out your pass
• Give away your pass
• Sell your pass

If your pass was lost or stolen, it can be replaced. Submit an online request for service or contact us. Fees may apply.

Using your pass

You might need a BC Transit annual validation sticker on your pass, depending on where you:

• Live
• Plan to travel

They’re available at no cost. Contact us:

• To request a sticker
• If you’ve lost your sticker
• If you didn’t receive one

BC Transit

Show your valid pass to the driver. You’ll need a valid sticker on your card to ride on BC Transit. New stickers get sent to eligible users each December. We’ll also send you a new sticker every time your card gets replaced.

Translink

Tap in and out like a regular Compass Card. Make sure to only tap your card, not your wallet. Card readers and gates accept credit card and mobile wallet payments. This could charge your credit card by accident.

If you plan to use your pass outside of the TransLink system, you’ll need a current sticker. It attaches to your card. Your card is valid for use on the TransLink system without the sticker.

Representing others

You can have someone speak with us on your behalf, like:

• An advocate
• A friend
• A family member

But we must get verbal or written permission from you before speaking with them. Verbal consent is only valid during the phone call. Fill out the Bus Pass Program Consent to Disclosure of Information Form (PDF, 18KB) for long-term consent. Submit it by:

• Email
• Fax
• Mail

For details on how to fill one out, use this example Consent to Disclosure Form (PDF, 454KB).

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Contact us

Use the Online Request for Service form. Fill in the required fields and submit.

Toll Free:
1-866-866-0800 (Monday to Friday from 9 am to 4 pm)

If you have a Person ID (PID) and number (PIN) or Social Insurance Number (SIN), enter it and choose:

• Option 3
• Option 1

If you don't have a PIN, choose:

• Option 2
• Option 1

We offer interpreters in many languages. When we answer the call, state your language and hold while we connect you.

Fax:
1-855-771-8788

If you advocate for more than one person, send separate faxes for each person. This helps us maintain privacy.

Email:

1. Fill out the form
2. Save and email it to BCBusPassProgram@gov.bc.ca
3. Allow up to five business days for a reply (Emails without the form may result in delay)

Mail:

1. Download the form
2. Fill in and print it
3. Mail it to us:
   BC Bus Pass Program
   PO Box 9985, STN PROV GOVT
   Victoria, BC V8W 9R6

You can send questions and documents by email or regular mail, using the Bus Pass General Enquiry Form (PDF, 63KB). If you have concerns about your online privacy, phone or write us.