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Ministry of Citizens' Services and Open Government

Information Access Operations

Did you know?

IAO is just one of the sources available to help you find the information that you are looking for?

Enquiry BC is a provincial call centre that provides services to all British Columbia residents, on behalf of provincial government ministries, Crown corporations and public agencies.

Service BC is your source for frontline government services and information in British Columbia. Service BC delivers hundreds of programs and services to residents, businesses and visitors - in person, online, and over the phone.

Information Access Operations is your connection to:

  • FOI requests
  • Records Management
About us:

Information Access Operations service mandate is:
“To lead and deliver optimal services on behalf of the Province of British Columbia, in fulfilling the obligations under the Freedom of Information and Protection of Privacy Act (FOIPPA); the Document Disposal Act (DDA) and the Core Policy and Procedures Manual (CPPM) Chapter 12 for the management of records within the provincial government’s control and/or custody. The IAO is committed to fostering strong, meaningful relationships and offering innovative services to its beneficiaries while exemplifying transparency and accountability”.

List of IAO Core Services to ministry clients.