Contact Us
Emergency and after-hours contacts
Helpline for children
To report suspected cases of child abuse or neglect, dial 310-1234 (no area code needed) from anywhere in B.C.
After-hours line
For emergencies outside office hours (8:30-4:30 p.m., Monday to Friday) call us 24-hours at:
- Vancouver, the North Shore and Richmond: 604 660-4927
- Lower Mainland from Burnaby and Delta in the west to Maple Ridge and Langley in the east: 604 660-8180
- Rest of the province: 1 800 663-9122
Other useful resources:
- Poison Control Centre: 1 800 567-8911
- RCMP Missing Children's Registry: 1 877 318-3576
- BC Federation of Foster Parents: 1 800 663-9999
- Youth Against Violence: 1 800 680-4264
- Alcohol and Drug Information and Referral Service: 1 800 663-1441
- Representative for Children and Youth – In Victoria call 250 356-6710; from elsewhere in B.C. call toll-free 1 800 476-3933
- Ombudsman: In Victoria call 250 387-5855; from elsewhere in B.C. call toll-free 1 800 567-3247.
- Public Guardian and Trustee: In Vancouver call 604 660-4444; from elsewhere in B.C. call toll-free 1 800 663-7867
General Ministry inquiries
Telephone: If you are in Victoria and would like to contact us, please call Client Relations at 250 387-7027. If you are outside Greater Victoria, you can call toll free 1 877 387-7027.
E-mail: MCF.CorrespondenceManagement@gov.bc.ca
Mailing address
MINISTRY OF CHILDREN AND FAMILY DEVELOPMENT
PO BOX 9770 STN PROV GOVT
VICTORIA BC V8W 9S5
Public Affairs Bureau - Media Inquiries
Telephone: 250 356-2939
Fax: 250 356-3007
Minister
HONOURABLE MARY POLAK
PO BOX 9057 STN PROV GOVT
VICTORIA BC V8W 9E2
Telephone: 250 387-9699
Fax: 250 387-9722
Deputy Minister
LESLEY DU TOIT
PO BOX 9721 STN PROV GOVT
VICTORIA BC V8W 9S2
E-mail: MCF.DeputyMinistersOffice@gov.bc.ca
Advocate for Service Quality
The Advocate for Service Quality is appointed by and reports to the Minister, but she does not work directly for the government. If you'd like more information on how to contact this person, please visit the Advocate for Service Quality section.
Complaints
Client Complaints: If you have a complaint about ministry programs or services, or one of our contracted service providers, please click here for details on making a formal complaint, or e-mail Client Relations for general inquiries.
Youth Forensic Psychiatric Services, the Maples Adolescent Treatment Centre,Provincial Services for the Deaf and Hard of Hearing and Migrant Services Program: For complaints regarding these program areas please e-mail Provincial Services.
Youth Custody Centres: For complaints please e-mail Youth Justice Services.
Vendor Complaints: If you are a supplier or contractor with complaints about the bid or tender process, please visit our Information for Service Providers.Community Living Service for Adults with Developmental Disabilities, Children and Families: CLBC has established a formal Complaints Policy, which you can find at: http://communitylivingbc.ca/publications_and_resources/policies.htm.
You can also contact the CLBC Call Centre at 604 664-0101 or toll free at 1 877 660-2522 (CLBC) for assistance.
Additional Contacts Telephone
Provincial Government Referral Service:
Vancouver: 604 660-2421
Elsewhere in B.C.: 1 800 663-7867
Victoria: 250 387-6121
Elsewhere in B.C.: 1 800 663-7867
