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Verification and Eligibility
- Two-Year Financial Independence
- Time Limits
- Identification Requirements
- Citizenship Requirements
- Residency in British Columbia
- Living Arrangements
- Pursuing Income
- Information and Verification
- Eligibility Review
- Compliance Review
- Monthly Reporting Requirement
- Income and Exemptions
- Assets and Exemptions
- Child in Home of a Relative (CIHR)
- Underage Applicants
- Payment of Assistance
- Loss Management - Referral for PLMS Review or Investigation
- Eligibility for Hardship Assistance
- Awaiting EI Benefits
- Awaiting Other Income
- Assets in Excess
- Strike or Lockout
- Disqualification for Fraud and Related Offences
- Sanctions with Imminent Danger to Physical Health
- Income in Excess
- Immediate Needs - Work Search Required
- Sponsorship Undertaking Default
- Identity Not Established
- SIN Required
- Employment Planning and Exemptions
- Employment Programs and Community Services
- Employment Strategy for Persons with Disabilities
- Persons with Disabilities Designation
- BC Bus Pass Program
- Camp Fees
- Christmas Supplement
- Clothing Supplement for People in Special Care Facilities
- Community Volunteer Program
- Confirmed Job Supplement
- Co-op Share Purchase Supplement
- CPP Adjustment Supplement
- Crisis Supplement
- Family Bonus Supplement
- Family Maintenance Services
- Funeral Costs
- Guide Animal Supplement
- Identification Supplement
- Moving, Transportation, and Living Costs
- Pre-natal Shelter Supplement
- Replacement of Lost or Stolen Cheques
- School Start-up Supplement
- Security Deposits
- Senior's Supplement
- Special Transportation Subsidy
- Training Initiative Supplement
- Transportation to Alcohol and Drug Facilities
- Travel Supplement
- Utility Security Deposit
Health Supplements and Programs
- Health Supplement Summary
- Eligible and Non-Eligible Health Supplements
- Alcohol and Drug Residential Treatment
- Dental and Orthodontic Services
- Diet Supplements
- Extended Medical Therapies
- Healthy Kids
- Life-Threatening Health Needs
- Medical Equipment and Devices
- Medical Equipment - Hearing Instruments
- Medical Services Only (MSO)
- Medical Equipment - Orthoses
- Medical Services Plan and Medical Coverage
- Medical Supplies
- Medical Transportation
- Monthly Nutritional Supplement (MNS)
- Natal Supplement
- Nutritional Supplements
- Optical Services
- Supplement for Alcohol and Drug Treatment
- Transitional Health Services
- Tube Feed Supplement
- Decisions, Reconsideration and Appeal
- Family Maintenance Program (FMP)
Payment of Assistance
Direct Deposit: May 25, 2015May 25, 2015
Direct Deposit at Application
During the Application process ministry staff must:
- advise applicants that the ministry makes payments through Direct Deposit
- advise applicants of Direct Deposit benefits [see Resources for Staff – Direct Deposit: Benefits for Clients]
- provide applicants with the Direct Deposit Request (HR2648) and advise applicants to complete the form prior to the Stage 2 application interview [see Forms and Letters]
- provide applicants with information on General Bank Account Information (e.g. ID requirements) and Low Fee Accounts Information [see Resources for Clients – Direct Deposit: Access to Bank Accounts Information and Direct Deposit: Low Fee Accounts Information]
Direct Deposit Caseload Management
Direct Deposit is the mandatory payment method for eligible ministry clients. Direct Deposit caseload management reports are available through the system. The reports identify all non-participating cases, including those which have banking information already on their case. These cases should be reviewed for Direct Deposit reactivation. Cases with no Direct Deposit history should be contacted by telephone and or mailed a Direct Deposit Template Letter (HR3254). Direct Deposit must also be reviewed when conducting Financial Reviews and Employment Plan reviews.
Exception Codes Table
The following table describes the Direct Deposit exceptions and applicable codes, and how they are to be applied:
|EAW Initiated Codes|
No Bank Account – Credit History
No Bank Acct – Insufficient ID
No Banking Facilities (or prohibitive costs)
3rd Party Administration
Short Term Pending
|MIS Generated Codes|
Child in home of a relative
Medical services only
Note: Hardship categories for
are eligible for direct deposit. This exception code K cannot be used for these hardship categories.
Long term care
Note: Direct Deposit is available to all LTC recipients but Direct Deposit should only be considered if appropriate based on a client's individual circumstances
Direct Deposit for Service Providers
The Direct Deposit Application (FIN312) must be completed as part of the process if the service provider or supplier has arranged with the ministry to have the payment on behalf of the client electronically deposited into their bank account and do not already have direct deposit with any other BC Government Ministry. [see Resources for Staff]. Service providers may request direct deposit by filling out a FIN312 and submitting to the ministry. Staff will:
- Advise the service provider that they can only have one bank account number across all BC Government ministries. Service providers can use any financial institution located in Canada.
- Provide the Instructions for Service Providers (HR3599) and FIN312 [see Resources for Staff]. Only an original application signed by the service provider or supplier signing authority will be accepted for processing.
- Advise the service provider that they can submit the original FIN312 to any ministry office and that payments will be received by cheque until the direct deposit is set up.
- Forward the FIN312 via Service Request to the Service Provider Management Group to set up the direct deposit.
If the service provider already receives electronic payments from the BC Government, there is no need for them to complete the FIN312. The FIN312 is to be completed for new activations or for any changes to banking information including cancellation. If a service provider has already completed the FIN312 and are receiving electronic payments from another BC Government ministry or organization and would like to be set up on direct deposit for our ministry, staff are to verify the identity and the banking information of the service provider before setting up direct deposit.
Effective Date of Eligibility – Original Decision: July 20, 2011July 20, 2011
[See also Resources for Staff – Effective Date of Eligibility – Workflow Chart]
When the original decision approves the client's eligibility, the effective date of eligibility is dependent on the type of assistance applied for.
- Applicants for income assistance are eligible for income assistance from the date of their application. Staff will determine eligibility for income assistance as of the date of the application and may need to pro-rate assistance as set out in section 26 and Schedule A of the Employment and Assistance Regulation.
- Applicants for disability assistance, who were already designated as a person with disabilities and are re-applying for disability assistance, are eligible for disability assistance from the date of their application. Staff will determine eligibility for disability assistance as of the date of the application and may need to pro-rate assistance as set out in section 23 and Schedule A of the Employment and Assistance for Persons with Disabilities Regulation.
- Applicants who qualify as a person who has persistent multiple barriers to employment (PPMB) are eligible to receive income assistance at the PPMB rate on the first day of the month after the date of the original approval decision. Staff will determine eligibility as of the first day of the month after the date of the original approval decision.
- Applicants for persons with disabilities (PWD) designation are eligible to receive disability assistance on the first day of the month after the date of the original approval decision. Staff will determine eligibility as of the first day of the month after the date of the original approval decision.
- Applicants for PWD designation who are found eligible for the PWD designation prior to their 18th birthday will receive benefits effective the date of their birthday. The imprest cheque will include prorated support and any outstanding shelter for the portion of the month remaining following the client's 18th birthday.
- Applicants who are youth in government care (under the care of the Ministry of Children and Family Development), who have been found eligible for disability assistance as of their 19th birthday, are eligible to receive the shelter allowance for the full month in which they turn 19, as calculated in Schedule A for any rent owing, and the support allowance prorated from the day they turned 19 to the end of that month.
- Applicants for a supplement are eligible for the supplement as of the date of the original approval decision. Staff will determine eligibility for the supplement as of the date of the original approval decision.
Updating Cheque Message Notifications: December 20, 2005December 20, 2005
Cheque stub messages have been standardized and implemented for all local offices to ensure consistent communication to clients across the province. These cheque messages have been approved by Internal Communications and cannot be altered.
When a client's cheque is re-directed to the local office at cheque issue, notices called "Cheque Messages" can be mailed directly to the client, advising them:
- that the cheque is being held;
- the reason it is being held; and,
- instructions for contacting the ministry.
The following reason codes will produce a standard cheque message notification to the client:
- Code 4: Pick Up
- Code 7: Signal
- Code 8: Signal/No Stub
- Code 9: No stub
Special Care Facility User Charges and Comforts Allowance: May 25, 2015May 25, 2015
To set up user charges for an eligible recipient while they reside in a special care facility, complete the Admittance and Discharge form (HR3319). [see Forms and Letters]
The monthly amount of unearned income that is to be used by the recipient to cover the cost of a long term care facility for LTC cases is recorded in the system.
The amount recorded does not impact the payment of any allowances including Comforts Allowance.
Ensure that this amount, along with any earned income (after applicable earnings exemptions), is noted as a deduction on the facility invoice (form HR150A or HR150B see table below) that is submitted to the ministry. If the amount on the invoice is incorrect, notify the facility and request that the invoice be amended and resubmitted.
If the amount is less than the facility invoice, the difference is the maximum amount that the ministry should pay.
If the amount is greater than the facility invoice, the recipient's unearned income plus any earned income (after applicable earnings exemptions) should be used to reduce the Comforts Allowance amount.
|Type of Facility||Form|
|Substance Use Treatment Facility||HR00150A|
|Mental Health Facility||HR00150A|
|Residential Care Facility||HR00150B|
|Family Care Home||HR00150B|
Special Care Facility User Charges – Monthly Rate Examples
|Person A (a recipient) is admitted August 10 at a monthly rate of $991.20.
Facility bills ministry for 22 days calculated as ($991.20 ÷ 31 days in August x 22) = $703.43
|Authorize a payment of $703.43 to the facility and set a Comforts Allowance of $0
31 days in August less 10 days plus the day of admittance = 22 days.
|Person B has a facility invoice of $991.20. Their income to apply to LTC is $550.00 and there is no other income.||Authorize a payment of $441.20 to the facility and set a Comforts Allowance of $95.00.|
|Person C has a facility invoice of $991.20. Their income to apply to LTC is $1000.00 and there is no other income.||No payment is authorized to the facility and a Comforts Allowance is set for $86.20. ($991.20 + $95.00 – $1000.00)|
|Person D has a facility invoice of $991.20. Their income to apply to LTC is $1090.00 and there is no other income.||No payment is authorized to the facility and a Comforts Allowance is set for $0
($991.20 + $95.00 – $1,090.00 = - $3.80, that is, less than $0).
CLBC-Contracted Residential Facilities: June 1, 2007June 1, 2007
For clients living in CLBC-contracted residential facilities, the shelter amount may vary depending on the level of care provided. CLBC will confirm the amount to be paid to the service provider.
Ministry staff must:
- Obtain verification of the shelter costs from the client
- Enter the amount on the system as rent
CLBC-Contracted Residential Facility – Example
|Person resides in a CLBC-contracted residential facility and receives disability assistance in the amount of $906.42. The client will pay $716.13 direct to the service provider.||The $716.13 amount is entered on the system as rent. The client will receive the balance of their assistance (approx. $190.29) which is intended to cover their clothing and personal effects.|
65 and Older and Pending Old Age Security/Guaranteed Income Supplement: May 25, 2015May 25, 2015
Staff may determine that a recipient, who turns 65 years of age while in receipt of assistance, or an applicant with the PWD designation who is 65 years of age or older, that is eligible for Old Age Security/Guaranteed Income Supplement (OAS/GIS), but is not receiving OAS and GIS, is eligible for assistance. Any assistance issued is to be on a month-to-month basis and is not repayable. Confirmation of OAS and GIS applications and that they are not in pay are required. If the client still requires assistance after 3 months, then approval from a supervisor is required to issue any further assistance in subsequent months.
The amount of assistance is found in the Rate Tables – Income Assistance or Disability Assistance. Recipients and applicants with the PWD designation are not to be issued Hardship – Awaiting Other Income due to pending OAS and GIS.
Staff may determine that an applicant who is 65 years of age or older that is eligible for OAS and GIS is eligible for repayable hardship assistance if they:
- do not have the PWD designation and,
- are not receiving OAS and GIS
[For more information, see Related Links – Hardship – Awaiting Other Income.]